Full-scope services for customer relationship management

We offer publishers and associations the broadest range of CRM services and products available in the market. We customize our solutions according to the customer’s subscription management and customer service development needs. In addition to ready products, we also offer customized system and software design services, as well as integration services for the customer’s existing systems.

SERVICES

A multi-channel customer management system for publishers of all sizes

Jaicom Kayak is a broad software package for subscription, circulation and distribution management. It helps you take care of your company’s customer service, invoicing, accounts receivable, marketing, sales, transports and reporting. Kayak is suitable for both print and digital media: newspapers, magazines and e-publications.

Customer management system »

Hosting and colocation services

A safe and high-quality alternative to your company’s own server premises.
We offer high-quality colocation and cloud services to boost and safeguard companies’ business. Our colocation services are suitable for companies who do not want to invest in their own equipment facilities or who wish to have a safe and secure location for their equipment.

Hosting and colocation services »

Boost your customer service by outsourcing

We provide publishers and other associations with a complete outsourcing service for customer relationship management. The service offering includes all functions related to multi-channel customer and subscriber services, as well as comprehensive reporting.

Outsourcing Service »

Efficiency in payment transactions

We offer our customers a full-scope invoicing and payment transaction service, as well as collection services. The services and related reporting are always customized to meet the customer’s needs.

Payment Transaction Service »

TESTIMONIAL

“Jaicom’s Kayak system was introduced in spring 2011 for all our subscription titles. The project was rolled out on schedule and on budget, which is a testament to Jaicom’s strong business know-how as a supplier of subscription systems. Integrating Kayak with our other systems, such as our CRM solution, was easy, thanks to the system’s interface. We have also participated in further developing the system together with other media houses that use the system, and this collaboration, combined with the product-based system, has brought cost savings to all parties. Working with Jaicom has been straightforward, both in projects and in support matters.”
Jari Lehtiö ICT-Manager at TS-Yhtymä Oy

“We have outsourced customer service for our magazine Viinilehti to Jaicom. They handle subscriber, invoicing and banking services and produce comprehensive reports for us. Jaicom provides expert, friendly and fast customer service. Jaicom is a reliable co-operation partner and I am very pleased with our collaboration.”
Viinilehti LtD Marketing Manager
Ulla Sidorow

“Olemme ulkoistaneet Viini-lehden asiakaspalvelun Jaicomille.
Asiakaspalvelu koostuu tilaaja-, laskutus- ja pankkipalveluista sekä kattavista raporteista.
Jaicomin asiakaspalvelu on asiantuntevaa, ystävällistä ja nopeaa.
Jaicom on luotettava yhteistyökumppani ja olen erittäin tyytyväinen yhteistyöhömme.”
Viinilehti Oy:n markkinointipäällikkö Ulla Sidorow.

News

Aquila strengthens global media footprint through acquisition of Jaicom Oy

Aquila announced today that is has completed the acquisition of Jaicom Oy (“Jaicom”) through its subsidiary Atex Media Limited (“Atex”). Founded in 1999 with north of 400 publications relying on Jaicom’s products and services in their subscription and…

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Kayak in production at DDV Mediengruppe, Germany

Kayak started successfully into production phase by November 1st at DDV Mediengruppe in Dresden, Germany. DDV Mediengruppe publishes the daily newspapers Sächsische Zeitung and Morgenpost Sachsen – distributing more than 250.000 copies to subscribers in 20…

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Jaicom statement regarding COVID-19 (Corona virus)

Jaicom is extremely conscious of the impact of the current COVID-19 health scare and its potential impact on our staff and our customers. Currently, the situation is not having any direct impact on our services to customers. However, we are monitoring the…

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Kayak fully in production at Otavamedia magazines

Kayak system has been gradually introduced for Otavamedia magazines between 2017 and 2019. The last introduction phase was successfully executed at the beginning of June 2019 when the last of convertible subscriptions were moved into Kayak. Jaana Nyström,…

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