We provide publishers and other associations with a complete outsourcing service for customer relationship management. Our service includes all functions related to customer and subscriber services in different channels. With Jaicom’s service, you will achieve major cost savings and improved customer service.

Comprehensive reporting

Our service includes comprehensive real-time reports. Browser-based user interfaces provide the opportunity to monitor both the development of circulation and the various stages of invoice processing, regardless of place or time. Detailed data, including response times, is available on all service channels – phone calls, emails and chats.

Bookkeeping assistance

With the customer’s authorization, we withdraw reference payments from the bank daily. We also handle the matching of payments without reference numbers and sort out possible error lists on behalf of the customer.

Services provided by Jaicom Contact Center:

  • Customer and subscription register management
    • Offer structures, campaigns
    • Customer data maintenance
    • Cancellation prevention
    • Address listings to printing houses
    • Storage servicesu
    • Filling envelopes and mailing service
    • Sales monitoring
  • Invoicing
  • Accounts receivable
  • Collection
  • Reporting
  • Marketing support
+358 20 730 5501

How you benefit:

  • A seamless customer experience through various service channels
  • Service quality assurance and service scalability at different times, e.g. during peak times
  • Service provided in Finnish, Swedish and English
  • Improved customer service and cost savings