Kayak is a comprehensive system for managing subscriptions and distribution. It is a tool for managing customer service, invoicing, accounts receivable, marketing and sales related to printed and digital products and services. The mailing and distribution, including interfaces, of printed products also ensures a well-functioning logistics chain. In terms of digital products, solutions related to managing read permissions, including interfaces, provide the opportunity to take advantage of Kayak’s centralized customer database in targeting and ordering various content.

User-friendliness as the starting point for design

The Kayak interface was designed together with user interface design (UX) specialists for the needs of customer service. The customer service module’s views and workflows were designed and tested to ensure that all necessary information is easily available and that making changes to subscriptions is as easy and quick as possible.

Modern, efficient and made to order

Thanks to its modular structure, Kayak can be tailored to meet your company’s needs. Interfaces and integrations with your company’s other IT systems are easy via the open and flexible interface architecture. Real-time integration between systems is easy with Kayak’s SOAP/Web Service interface.

Publishers can outsource to Jaicom all of their customer service, invoicing operations, payment transactions and the sending of material to be mailed to printing houses. Jaicom also implements customer self-service sites that can be separately customized for each title. Publishers are able to focus on their core business and monitor the development of their subscription base through Jaicom’s BI and reporting system.

The Kayak customer management system is also available as an
Private Cloud Service.

Contact
+358 20 730 5501
sales@jaicom.com

Kayak Plus extensions

The Kayak Plus service package seamlessly complements the Kayak system and includes additional services for your company’s customer management needs. Some of the services are produced in cooperation with selected partners.

Kayak Customer Service

  • Customer service outsourcing, measuring and developing

Kayak Cash Flow

  • Invoicing, payment transaction and collection services

Kayak eServices | Self-service sites

  • Self-service sites for customers to make orders, change personal information and e.g. make address changes

Kayak SSO | Access management for digital content

  • Jaicom’s Single-sign-on module offers web-based interface for managing access rights to digital subscriptions and content

Kayak Campaign Tool | Browser based tool for creating campaigns

  • Fast and easy to use tool to create web campaigns. All the basic information of the campaigns are brought from Kayak and then completed with pictures and marketing texts. The tool has an admin interface for creating and publishing the campaigns and planning the end user view. The management of subscriber gifts is also included.

Kayak Plus BI / QlikSense

  • Business Intelligence solutions based on QlikSense Technology

Kayak Plus CampaignMail (Arena Interactive Oy)

  • As a part of customer communication and marketing, CampaignMail can send out one-way marketing messages or two-way campaign messages to the customer, which customer can answer by selecting the desired subscription option.

Kayak Plus Mobile (Arena Interactive Oy)

  • Mobile Marketing/Mobile solutions for the media industry

Kayak Plus Dialog (Roger Analytics)

  • two-way customer dialog in real-time interaction with Kayak

Kayak Hosting

  • A safe colocation service in Finland

Kayak Cloud Service

Kayak Subscription System as an Private Cloud Service

The Kayak Cloud Service in its simplest form is the Kayak system on the internet, but it can be scaled as needed into a complete service, including all functions related to customer service – right up to payment transaction monitoring. Our Private Cloud Service is suitable for all sizes of publishers, and for use by associations as a means of managing member data and selling merchandise.

Easy to use

  • Can be used anywhere, anytime – all you need is a browser and internet connection
  • Works in Windows/Mac/Linux environments and tablets

Secure

  • Users’ connection to the software is encrypted and protected by a firewall
  • Servers and software are situated in Finland, in a secured co-location facility
  • Data security is always up to date

Comprehensive reporting

  • The Kayak Cloud Service includes comprehensive reports on circulation, subscriber and payment data

Cost-effective

  • The service includes maintenance and support services
  • Only user-specific monthly rental
  • Does not require license or equipment purchases

Kayak Cloud Service is tailored to meet your company’s needs. All Kayak Plus extensions can be easily added to the service.

Benefits

  • Easy to use
  • Secure
  • Comprehensive reporting
  • Cost-effective