Full-scope services for customer relationship management

We offer publishers and associations the broadest range of CRM services and products available in the market. We customize our solutions according to the customer’s subscription management and customer service development needs. In addition to ready products, we also offer customized system and software design services, as well as integration services for the customer’s existing systems.


A multi-channel customer management system for publishers of all sizes

Jaicom Kayak is a broad software package for subscription, circulation and distribution management. It helps you take care of your company’s customer service, invoicing, accounts receivable, marketing, sales, transports and reporting. Kayak is suitable for both print and digital media: newspapers, magazines and e-publications.

Customer management system »

Hosting and colocation services

A safe and high-quality alternative to your company’s own server premises.
We offer high-quality colocation and cloud services to boost and safeguard companies’ business. Our colocation services are suitable for companies who do not want to invest in their own equipment facilities or who wish to have a safe and secure location for their equipment.

Hosting and colocation services »

Boost your customer service by outsourcing

We provide publishers and other associations with a complete outsourcing service for customer relationship management. The service offering includes all functions related to multi-channel customer and subscriber services, as well as comprehensive reporting.

Outsourcing Service »

Efficiency in payment transactions

We offer our customers a full-scope invoicing and payment transaction service, as well as collection services. The services and related reporting are always customized to meet the customer’s needs.

Payment Transaction Service »


“Jaicom’s Kayak system was introduced in spring 2011 for all our subscription titles. The project was rolled out on schedule and on budget, which is a testament to Jaicom’s strong business know-how as a supplier of subscription systems. Integrating Kayak with our other systems, such as our CRM solution, was easy, thanks to the system’s interface. We have also participated in further developing the system together with other media houses that use the system, and this collaboration, combined with the product-based system, has brought cost savings to all parties. Working with Jaicom has been straightforward, both in projects and in support matters.”
Jari Lehtiö ICT-Manager at TS-Yhtymä Oy

“We have outsourced customer service for our magazine Viinilehti to Jaicom. They handle subscriber, invoicing and banking services and produce comprehensive reports for us. Jaicom provides expert, friendly and fast customer service. Jaicom is a reliable co-operation partner and I am very pleased with our collaboration.”
Viinilehti LtD Marketing Manager
Ulla Sidorow

“Olemme ulkoistaneet Viini-lehden asiakaspalvelun Jaicomille.
Asiakaspalvelu koostuu tilaaja-, laskutus- ja pankkipalveluista sekä kattavista raporteista.
Jaicomin asiakaspalvelu on asiantuntevaa, ystävällistä ja nopeaa.
Jaicom on luotettava yhteistyökumppani ja olen erittäin tyytyväinen yhteistyöhömme.”
Viinilehti Oy:n markkinointipäällikkö Ulla Sidorow.


Kayak fully in production at Otavamedia magazines

Kayak system has been gradually introduced for Otavamedia magazines between 2017 and 2019. The last introduction phase was successfully executed at the beginning of June 2019 when the last of convertible subscriptions were moved into Kayak. Jaana Nyström,...

Read More

Kayak in production at Viestilehdet

Kayak system was successfully introduced for Viestilehdet at the beginning of June 2016. Viestilehdet Oy publishes one national newspaper and three magazines. National newspaper Maaseudun Tulevaisuus is Finland’s second most-read subscription newspaper....

Read More

Kayak in production at Russmedia, Austria

The first phase of the Kayak deployment project at Russmedia GmbH ended with successful production start at the end of 2017. Russmedia is an international media house headquartered in Schwarzach, Austria. In addition to the traditional print and distribution...

Read More

User conference in Gothenburg

Jaicom AB hosted a user conference in Gothenburt on 18th and 19th of October. Almost all of our newspaper customers were represented and the event was highly appreciated.
About the program can be mentioned a presentation by CEO of Jaicom, Jorma Ainassaari....

Read More